Business Administration – Adult Education

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

We are seeking a Business Administration –  Adult Education to join our team. In this role you will, hold a critical front of house position within the college providing a welcoming and caring first point of contact for candidates (mainly adult learners) looking to consider / pursue career options or career change opportunities. You will also provide co-ordination support for the development and delivery of exciting new projects and programmes to enhance the colleges opportunity to support adult learners.

Job title: Business Administration –  Adult Education

Permanent, Full time, Colchester with travel to other sites

About the role:

• Provide an enquiry service to students, (mainly adult learners) providing initial Information Advice and Guidance (IAG), online, through email via telephone or on occasions face to face at external venues.
• Support the new college CPCS Training Centre including but not limited to tracking, exam booking, scheduling and enquiries.
• Support the new college CITB Testing Centre including but not limited to invigilation, tracking, exam booking, scheduling and enquiries.
• Use the college’s digital and IT systems to track, record and monitor candidate enquiries, following up to check satisfaction and action where necessary to ensure wherever possible candidates needs are met.
• Research and manage confidential and sensitive amounts of information on various internal and external CRM platforms.
• Support tutors working out in the community, including but not limited to attending jobs fairs and events.

Essential Experience:

• Minimum 12 months experience of working in a busy administrative environment.
• Minimum 12 months experience within a customer service role.

Essential Qualifications:

• NVQ (or equivalent) in Customer Service or Business Administration.
• Microsoft Office skills including Word and Excel to an intermediate level.
• Minimum of Level 2 qualification in English and Mathematics GCSE 4+ or C and above / CSE Level 1 / O-Level C or above / Level 2 Adult Numeracy or Literacy or equivalent

Why join us?

At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.